Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

We’ve designed our masks to have the perfect balance between filtration and comfort. Ultra-soft materials combined with high filtration efficiency allow for comfortable and safe breathing. 

 

Some more reasons to choose us:

  • Soft and strong earloops

  • Low resistance to breathing

  • Nose-piece that molds and seals to the face

Order by 6:00PM Chinese Standard Time, we’ll ship on the day by airlift from China. It will take 4 -7 days since we are facing a worldwide pandemic. You can learn more from the Shipping Guide.

Yes – if your order has not been dispatched, were more than happy to assist.

Please contact our customer service team urgently on [email protected] to process additional payment or refund differences.

After an order has shipped, you can track your packages. From Your Orders, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

Shipping fee is 20$ on orders under $500 and free on orders above $500. No matters item weight and delivery location.

We can ship all over the world.

If your order has not yet shipped out, just send us an email to have your order cancelled. We strive to make our customers happy and would love to hear your feedback on how we can improve.

Once your order is cancelled, you should get an emailed confirmation of cancellation. The refund speed depends on your original payment and/or bank.

The shipping address is China, you only need pay the amount show in the checkout (no additional or hidden fee’s).

If the shipping address is foreign, once your order arrives at its destination, you may be required to pay import duties, customs and local sales taxes levied by the country you are shipping to.

If you need to swap an item

Returns and Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You can learn more from the Returns Policy.

If we do not have a replacement item, a refund will be given. If the above applies please contact us within 10 days of dispatch or 7 days of receipt of the item to arrange for it to be replaced. Products must be returned to us within 14 calendar days of the issuance of the RMA (Return Material Authorization).

1.If the item(s) is defective, TheSafetyCare Inc will replace the item and pay for the return shipping. Only the item will be replaced; not the entire survival kit.

2.If an item is damaged by logistics company during the shipment, it is the customer’s responsibility to contact logistics company directly.

1. Contact us at [email protected] to receive an RMA (Return Merchandise Authorization) number. A return shipping address will be given to you with your RMA number. An RMA number is required to process a return. Please write this number down along with a note stating the reason for the return. Returns without authorization are subject to refusal.

2. Carefully package the product in the manufacturers’ original packaging, making sure to include all productsand paperwork. .Class 2 medical products cannot be returned regardless if opened or not.

3. It is recommended that you insure the package as TheSafetyCare Inc is not responsible for loss or damage to merchandise that is being returned. Please insure the package for your purchase price. Returned products will be shipped at customers’ expense. FREE shipping insurance does not apply to returns.

4. Place a shipping label on the box and return the product to the address given to you when you received your RMA number. Please remember to include your RMA number along with a note stating the reason for the return. After the returned products have been received, please allow 4-6 weeks for your account to be credited.

You may contact Customer Service by our Contact Page.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Upon receipt of your parcel, please check that the contents of the parcel matches the contents as described in the enclosed picking ticket (also detailed on the delivery note that would have been emailed to you upon dispatch). Should an item be missing from your delivery, kindly contact us within 10 days from dispatch or 7 days from receipt to resolve the matter. 

Worldwide shipping

Free shipping on Orders over $500

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa

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